Delivery Excellence Manager (m/f/d)

JOIN OUR TEAM

As a Delivery Excellence Manager at Westwing, you will drive strategic improvements in delivery performance, optimise supply chain and transport processes, and enhance the customer experience. You’ll collaborate across departments to implement initiatives, manage risks, and elevate Westwing’s delivery standards, ensuring exceptional service for our customers. This position is unlimited and located in Warsaw or Robakowo.

WHAT YOU'LL DO

• monitor and analyse delivery performance metrics, including on-time delivery rates, order accuracy, and customer feedback
• identify and drive continuous improvement opportunities by conducting regular performance reviews across departments, implementing lean methodologies, and ensuring delivery processes remain efficient, scalable, and cost-effective
• lead cross-functional collaboration through end-to-end project management to develop and implement strategic initiatives that elevate customer experience, optimise supply chain and logistics processes, and manage risks
• evaluate and deploy new tools and technologies to automate and improve delivery processes, preparing business cases for market-specific initiatives
• develop and maintain a robust reporting framework to provide regular updates on delivery performance to key stakeholders, supporting data-driven decision-making across the business
• provide support for crisis communication related to customer issues, working closely with Operations and Customer Care

YOU COME WITH

• university degree in transport, supply chain management, business administration, engineering, or a related field
• 3+ years of project management or business development experience, ideally in supply chain, customer service, or transportation within an e-commerce company
• excellent interpersonal, communication, and stakeholder management skills
• ability to view the service/product from the end customer’s perspective and understand their needs
• hands-on mentality and a proactive, solution-oriented mindset
• proficiency in data analysis; SQL skills are a plus
• experience in a start-up/scale-up operation is a plus
• fluent in Polish and English

WHY WESTWING

Aside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get:
• an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career
• a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels, and regular Q&A sessions
• flexible working mode
• up to 4 weeks temporary work-from-anywhere per year
• 20 to 26 days of paid vacation per year
• a beautiful, centrally located and dog-friendly office with free beverages, open spaces and sunny terrace
• 40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions
• regular and legendary company and team events like Movie Nights, Summer Parties, and more
• health and wellbeing offerings including sports membership, private health care and life insurance

ABOUT US

Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 13 European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.

Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.

Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.

Department

Operations & Logistics