Customer Care Specialist - Air Logistics

Customer Care Specialist - Air Logistics

Auckland, Auckland, New Zealand | Frachttransport und Kundenservice | Vollzeit | NZ2132357

We are looking for an experienced Auckland based Customer Care Specialist to join the Customer Care Team, responsible for managing one of our largest Aerospace clients.

Your Role

Reporting to the National Customer Care Manager, you will be a key contact for this complex, yet rewarding, key account. As the successful candidate, you will have at least 3-5 years import and export airfreight experience, and a strong passion for delivering customer excellence. Your dedication to go above and beyond to satisfy the customer’s needs will be key to your success!

Your Responsibilities

• Delivering exceptional customer service, ensuring customer specific KPI’s are met
• Serving as a key point of contact and responsible for providing the customer with up-to-date information on shipments throughout the order lifecycle (import, export and cross-trade)
• Liaising with local and overseas KN stations and agents to facilitate the movement and successful completion of shipments
• Determining specific service requirements and ensuring regulatory requirements and documentation are correct
• Building long term and effective relationships with one key customer

Your Skills and Experiences

• A minimum of 3+ years air logistics experience, preferably in export airfreight
• Exceptional attention to detail and time management skills
• A passion for dealing with customers and solving complex, time-critical problems
• Ability to work under pressure
• Excellent communication skills both written and verbal
• Strong organisational skills including the ability to prioritise tasks
• A positive work ethic, attitude and someone who has a passion for customer excellence

Why work for us?

We are proud to be a company that values the contribution our employees bring, and as such we provide some fantastic employee benefits;

• Fully subsidised health insurance for yourself and immediate family
• A wellness allowance of up to $300 per annum
• Confidential EAP services
• Flu vaccinations, birthday cakes, Christmas gift and more!

*Please note - we will only accept applications from those with current NZ working rights.

With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.