• Achieve all Brands key performance indicators and targets through make up service offerings in store

• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.

• Fosters excellent working relationships on counter and with the wider business and retailer.

• Drive transactions by proactively promoting new products and additional tasks.

• Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

• Customer Service & Sales

• Provide welcoming, personal, professional service to all customers at all times.

• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.

• Suggest groups of appropriate products and colours to meet and exceed customer’s needs.

• Assist customers with product and services selection and information.

• Perform professional and appropriate makeup applications to achieve the look the customer desires.

• Inform customers of available services, M.A.C consciousness programs and philosophies.

• Obtain customer data for M.A.C addict book or other client list as required.

• Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.

• Adhere to current “good counter practices”.

• Give great internal customer service and develop good working relationships with colleagues.

• Be punctual and manage time on counter effectively.

• Keep informed about products, company information and store information.

• Actively participate in store theme days, events and new product launches.

• Achieve Skills Certification requirements.

• Actively participate in M.A.C training sessions and partnered store mandatory training sessions.

• Assist in Inventory Management

• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.

• Communicate low on stock and out of stocks to the Retail Manager.

• Assist in the proper rotation of stock

• Maintaining work environment

• Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.

• Maintain a clean and organized work area.

• Maintain tester units in proper schematic order, replace products once authorized by manager.

• Replace any broken or damaged products authorized by

• Manager.

• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.

• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.

• Administrative Assistance Activities

• Assist with inventory counts.

• Be responsible for booking demos and lessons.

• Adhere to proper security procedures regarding handling of cash and assets.