IT Specialist (m/w/d)

Company Description

You are responsible for providing daily IT support for end-users, aiming to enhance user satisfaction through Red Bull’s IT processes and guidelines. You will manage a current and secure inventory of end-user devices and IT equipment for subsidiaries and branch offices. Additionally, you will assist with local IT and business projects, including the deployment of internal system applications.

Job Description

IT Support and Collaboration

You ensure professional IT onboarding for end-users and contribute to global standards. You provide daily IT support, utilize remote service desks efficiently, and assist with meeting/event technology. You manage IT incidents, requests, problems, and changes for Red Bull's IT services. You maintain regular IT service communication with end-users and organize IT security and service trainings. Additionally, you administer user account access, support local infrastructure with second-level partners, and collaborate on service improvement ideas with the IT team.

End-user Devices and IT Infrastructure

You are responsible for maintaining an up-to-date IT asset inventory at Red Bull. You handle the distribution and replacement of end-user devices, peripherals, and mobile devices. You oversee the local network infrastructure, ensuring it aligns with global standards. You manage the local office equipment throughout its lifecycle, including printers and meeting room technology. Additionally, you ensure equipment purchases are standardized and coordinate the return merchandise authorization (RMA) process for computing and hardware components.

Local IT Project Coordination and Administration

You ensure the deployment of global IT services for local projects to achieve maximum end-user satisfaction. You lead specific work-packages to support local IT and business projects. By proactively aligning with the Area IT team, you promote the use of global or regional IT solutions over local ones. You assist the local IT or Finance Manager with IT budget planning. Additionally, you manage assignments using global and area-specific project management techniques and coordinate with external vendors and partners, such as those for audio/visual setups and digital signage.

Qualifications

IT education or 3+ years equivalent experience.

Strong communicator and relator, tact in dealing with end-users.

Solid knowhow in Microsoft Windows and Office, Mac, AD, Exchange, Mobile Devices, Networking and　Security Services.

Strong analytical and problem solve skills towards IT peers around the global.

ITIL v3 experience, ServiceNow or equivalent tool experience appreciated.

Team-oriented, self-motivated personality, hands-on and flexible personality.

Spoken and written English and Japanese mandatory.

Additional Information

• 給与：経験とスキルにより決定
• ボーナス：個人のパフォーマンスにより決定
• 勤務地：〒106-0032 東京都港区六本木7-7-7 Tri-Seven Roppongi 12F
• 雇用形態：正社員
• 勤務体系：9:00～18:00（休憩1時間）※出社時はコアタイム：10:00～15:00のフレックスタイム
• 働き方：月40％まで在宅勤務可
• 時間外労働有無：有
• 試用期間：６ヶ月

福利厚生は以下の通り

• 退職金制度として、確定拠出年金を毎月会社が月額基本給の6.5%を拠出
• 総合福祉団体定期保険
• 医療保障保険
• 団体長期障害所得補償
• 有給休暇初年度20日入社後すぐに付与（年度の途中での入社の場合は、入社月により変動）
• ベネフィット・ワン
• 社員割引（レッドブル、アルファタウリのアパレル）