Case Manager Level 1

Case Manager Level 1

Case Manager – CTP Claims | Charlestown (12-month contract role with possibility of extension or conversion to permanent hire)

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

• Put the customer at the heart of everything you do
• Feel empowered to make a positive impact
• Be trusted to do what's right

What if you could play a more hands-on role in helping injured customers get back on their feet?

You'll be directly improving our customer's lives and well-being. You'll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding. As someone who builds excellent relationships, you'll help individuals, engaging with them and relevant stakeholders with the outcome of maximising return to work and return to health outcomes. Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim.

About the role

• Determining liability and managing a portfolio of CTP claims for customers who have sustained injuries following a motor vehicle accident
• Building effective working relationships with key stakeholders, injured customers, family members and medical professionals to drive successful outcomes
• Assessing claims for reasonable and necessary treatment and rehabilitation requirements
• Assessing and managing injury needs of customers, handling correspondence regarding CTP benefits, treatment and rehabilitation and interpret medical reports

About you

• You will have the drive and interest to your customer focused experience and approach to grow a career in case management
• You will be known for your empathetic style and customer focused approach which allows you to ‘walk in our customer's shoes'
• The ability to handle difficult situations and act in a professional manner whilst resolving complex situations in a timely manner
• Solid problem solving and relationship building abilities
• Experience in a similar case management role within personal injury insurance (highly desired) / customer services / office administration
• Year 12 certificate or equivalent
• High attention to detail, excellent time management skills and the ability to adapt when changes occur
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!

• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.

• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

• For more details about our benefits, visit the Allianz Careers site.

About our culture

We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers