Sr. Assistant, Commercial Admin Support Sweden SCDMNT, Swedish language skills

Job Purpose

The role involves supporting KAM and Field Sales in driving business with our customers by being involved and understanding the sales processes and customer needs. Contribute in a reliable and efficient way to secure commercial administration and sales support for processes within the Commercial admin framework.

Responsible for executing tasks with high quality in a timely manner according to defined SLAs. Act with ownership and accountability in deep collaboration with In-country BP and local teams.

Key Responsibilities

• Ensure high quality by continuous communication and escalation to solve identified issues.
• Contribute to high quality ad-hoc business service and support for processes within the Commercial Admin framework
• Directly manage incoming cases by phone and e-mail from sales reps and customers
• Calculate manual bonuses for payouts for central customers
• Contract management and storage, including creation and updates of existing contracts
• Create, follow up and manage Marketing Funds and bonus payments for local customers
• Continuously handle system housekeeping of contracts and MF budgets in Salesforce & SAP
• Secure timely and correct article master data in the NPD launch process and update supporting documentation for customer announcements
• Update customer assortment catalogue with customer articles
• Update article data on customer demand
• Collaborate with functions in Shared Service Centre in support processes

Experience required

Experience of providing service both by phone and email and have good experience of customer service and administration.

Qualifications required

• Knowledge of customer and product master data
• Service minded and good communicator
• Understanding of business processes

Function and technical skill required

• Excel, Office
• Salesforce, Power BI
• SAP/BW
• Lotus Notes

Behavioural competencies

• Keen to learn and apply processes in a timely manner
• Can adapt communication based on situation and task both internally and towards the customer
• Business focused & customer oriented
• Be able to consistently deliver high service
• Be flexible and handle various types of work on a daily basis that require a breadth of knowledge and skills
• Team player with strong collaboration & networking skills
• Structured & efficient

Language Capability & expert level

English – fluent

Swedish – fluent