Assistant, Disputes Germany SCDMNT

Job Purpose

The Shared Services Assistant Disputes will be responsible for resolving invoicedisputes raised by customers and internal CCEP stakeholders within the Disputes area of Customer to Cash. The position will be tasked with driving and delivering CTC service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CTC service level and effectiveness expected throughout.

Key Responsibilities

• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc.)

• Ensures that CCEP policies are adhered to (e.g. approvals, financial guidelines, etc.)

• Ensures Disputes procedures are updated and completed efficiently, accurately and in a timely manner

• Ensures all follow up issues on Disputes are managed accordingly to the given timelines.

• Gathers data requested by audit teams during financial and SOX audits

• Provides support and advice on Disputes processes where required

Experience required

• Experience in a multinational organization and/or Shared Services environment with a good business acumen

• Ability to assess a problem and escalate it to the appropriate level

• Good Excel skills.ERP experience desirable, preferably SAP

Education & Qualifications required

• Bachelor’s Degree in finance or similar

Capability required & Expert level

• Analytical Thinking - Foundational

• Relationship Management - Foundational

• Collaborative Influencing - Foundational

• Finance Operations and Accounting - Foundational

• Process Excellence - Foundational

• System Literacy – Intermediate

Niche skills:

• German

Behavioural Capabilities

• Excellent communication & interpersonal skills

• Time management, planning and organization

• Drives performance, efficiency and effectiveness

• Strong focus on providing the highest level of customer service