IT Service Manager (80% - 100%)

We are looking for a new team member in the Service Management Team who will bring the Technology Platform services to a new level. The Service Manager role at Vontobel is a mix between a Service Manager, Product Owner and Project Manager. We are based in the Technology Platform department and are very close to our customers.
Together with the team you are responsible for supporting IT Service Management for Azure Cloud and Artificial Intelligence services.

What would your role be?

• Managing and evolving services related to Azure Cloud and Artificial Intelligence platforms
• Supporting and driving the standards in Windows, Linux, OpenShift
• Staying open and curious about emerging technologies and evaluating their potential value
• Continuously improving services to deliver added value for Vontobel and its stakeholders and to enhance efficiency and effectiveness
• Acting as an interface and coordinator between Business, IT Support, IT Engineering, and IT Security
• Creating and maintaining service documentation, user communication, and manuals
• Leading contract negotiations with external suppliers and managing associated costs
• Taking a proactive role in Problem Management, including leading or participating in task forces
• Leading or co-leading service-related projects from initiation to implementation

What are we looking for?

• A bachelor’s degree (or equivalent) in Computer Science, Business Information Technology or similar field
• Hands-on experience with Azure Cloud and familiarity with AI-related technologies and use cases
• A solid understanding of IT infrastructure and technologies across various domains
• Fluent in German and English, both written and spoken
• Knowledge or certification in ITIL and Agile methodologies is a strong plus
• Experience with FinOps, reporting, and data visualization tools
• A self-driven team player with a proactive and solution-oriented attitude
• Skilled at setting the right priorities and focusing on delivering customer value
• An excellent communicator with an assertive, open, and tenacious mindset
• Capable of viewing challenges from multiple perspectives and adapting your approach accordingly

What do we offer?

• Top Zurich location with collaboration spaces (including rooftop terraces) and free lunch.
• Friendly, diverse team in an open-office space with dancing walls.
• All the latest technology to help you excel and advance.
• Agile environment in how we think, the way we work and our trust for each other.
• Flat hierarchy with collaboration on all levels.
• Campus feeling and collaborative spirit.

We are looking for talented people, not just a CV that ticks all the boxes. Even if you do not have absolutely everything we have asked for, if this role sounds like a good fit for you, we encourage you to apply.

Why Vontobel?

At Vontobel, you are building better futures for our clients and society, as well as for yourself. As a family-owned and publicly listed company with over 2,000 professionals based in 28 locations globally and headquartered in Zurich, we’re committed to long-term thinking and sustainability.

Our diverse team values unique perspectives, and we hire individuals determined to deliver in a dynamic and changing world.

Do you want to be Vontobel?

Thank you for applying to Vontobel. We will carefully review your application and will respond to you in a timely manner.

At Vontobel, we are an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

We value the many voices within our teams and are committed to creating an environment where everyone who wants to be part of our performance culture can be themselves. It is based on mutual respect and zero tolerance for any form of discrimination.

If you have any questions you can contact us through our .