CCS Cloud Project Manager

CCS Cloud Project Manager

About the Job

Would you like to shape the future of Allianz customer Service worldwide? CCS stands for Contact Center Services, our main goal is to deliver a telephony system and add-ons services to Allianz contact Centers around the globe.

The Project Manager is responsible for:

• Managing the assigned project(s) , in charge for management of setup, control of the project business case, creation and management of specifications.
• Management of design- and development phases belongs as well to his responsibilities as well as the test- and rollout plans.
• Tracks project milestones to get them finished in quality, time and budget. He will ensure project progress related to project scope, plan and level of risk.
• Measures project progress (such as various baselines, cost burndown, schedules, workflow progress data etc.) and reports the project status and other project-specific information to stakeholders.

What you do

• Track progress and review project tasks to ensure deadlines are met; assess project issues and identify solutions to meet productivity, quality, and customer goals.
• Proactively report project status, issues, and risks to management; follow and enforce project policies, procedures, and methodologies.
• Conduct regular status meetings with all stakeholders, keeping their needs and requirements continuously in view; work collaboratively with development and support staff to maintain thorough knowledge of product capabilities.
• Plan, schedule, monitor, and manage the design, implementation, testing, and building process of the Contact Center services; coordinate user acceptance testing with business partners and service suppliers.
• Create and maintain project documents such as the project charter, milestone plan, regular reports, and risk management analysis; ensure the release of these documents to the correct audience.
• Check Contact Center service implementation upon finalization against agreed-upon specifications; ensure it meets all objectives, security policies, performance, and quality standards required.
• Support Allianz Technology Project Assurance activities; organize handover to operations team and business stakeholders.

What you bring

• Experience in working with international teams in a multicultural environment
• Experience in complex technical solutions
• Proven PMI, IPMA or PRINCE2 experience
• ITIL V4 or higher experience
• Agile certificate or experience
• Minimum of 5 years’ experience as Project Manager

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

D&I statement

Allianz Technology is proud to be an equal opportunity employer that embraces diversity and commits itself to creating an inclusive work environment for all.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let´s care for tomorrow.

You. IT.

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

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65607 | Project Management | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent