Credit Consultant

Credit Consultant

CREDIT CONSULTANT (6-MONTH SECONDMENT) – CUSTOMER & OPERATIONS – AUSTRALIA WIDE

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Receipt accurately on a daily basis in accordance with FSRA and company guidelines.
• Ensure receipts are inputted accurately by carefully checking and following current procedures and that all dishonoured cheques from Intermediaries are actioned on the same day of notification by Finance.
• Maintain and comply with Group Credit Procedures and document safekeeping.
• Ensure the highest level of customer service support is provided in order to contribute to AAL profitability, according to targets set for service levels, policies outside credit terms, timeliness and cost.
• Manage customer refunds in a timely manner in line with agreed service level and ICA agreements.
• Perform both written and verbal account follow up with Allianz partners, to mitigate / minimise late payments of premium which exceeds Credit Terms.

About you

• Experience in a credit control role with experience in telephone collections for a complex, matrixed general insurance or other customer service oriented organization (desirable).
• Able to work collaboratively in a team environment.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Ability to recognise, avert, manage and escalate conflicts to enable effective and timely resolution in accordance with organisational processes.
• Ability to make independent as well as collaborative decisions during expected or unexpected situations and then taking responsibility for the consequences of decisions taken.
• Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
• Excellent verbal and written communication skills, combined with the ability to balance understanding, empathy and compassion with the best commercial outcome for AAL.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

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