Customer Care Agent

Summary:

The main duty of a Customer Care - Agent is to respond to inquiries & Complaints about the company's services following standard scripts and procedures. To ensure all inquiries & complaints are answered within predetermined time scales and are dealt with properly. Documents details of inquiries & complaints and actions taken. The incumbent is also responsible to correspond with Customer Care - Supervisor/Manager accordingly. Build a customer oriented focus in the Customer Care by providing quality actions and resolutions to their concerns and queries.

Main Tasks

•Builds a customer oriented focus in the Customer Care by providing quality actions and resolutions to their concerns and queries.

•Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.

•Answers inbound & outbound calls as well as assist customers who have specific inquiries & complaints .

•Builds customer’s interest in the services and products offered by the company.

•Provides personalized customer service of the highest level .

•Updates the existing databases with changes and the status of each customer/prospective customer .

•Documents details of inquiries & complaints and actions take.

•Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments besides the job related skills.

•Analyzes the various parts of a problem properly and develop logical solutions.

•Trains and nurtures junior Customer Care-Agent to maximize delivering quality customer service.

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Minimum Requirements

•Diploma Degree in Business Administration or above.

•New graduates or experience preferred in a Customer Service field or Insurance background.

•Fluency in MS Office (Excel, Word, Outlook, PowerPoint).

•Physically fit to carry out duties.

Nextcare Saudi Arabia

Customer Care Agent

Customer Care Agent

Nextcare Saudi Arabia

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