Concierge and Facilities Coordinator

Concierge and Facilities Coordinator

Concierge and Facilities Coordinator – Customer and Operations – Darwin (Part-time)

At TIO, our strength lies in our deep understanding of the unique conditions faced in the Territory year after year, from floods to cyclones and everything in between. We provide a comprehensive range of insurance products for both personal and business needs, including home, motor, marine, business, and workers' compensation.

Proudly employing Territorians, our local claims team and contact centre are ready when our customers need us most. As a division of Allianz Australia Insurance Limited, a member of the global Allianz Group, TIO is backed by one of Australia’s largest general insurers.

Join us. We’re for Territorians.

About the role

• Greet and direct visitors to meeting rooms and amenities, ensuring minimal waiting times and adherence to security procedures, including proper check-in and check-out through the Visitor Management System.
• Respond to phone calls and emails, manage enquiries, and direct them appropriately in line with AAL’s communication standards.
• Coordinate meeting room bookings, including setup and reset, while maintaining the cleanliness and presentation of client areas, collaborative spaces, and meeting rooms.
• Handle all incoming mail and deliveries by sorting, recording, scanning, and distributing them promptly in accordance with AAL procedures and relevant legislative requirements.
• Oversee general site facility operations including access pass and locker management, catering arrangements, audio-visual support, and ensure compliance with WHS, sustainability, and business continuity protocols.

This role will be suitable for a candidate looking for a part-time position 3 days a week.

About you

• Previous experience in hospitality or front-of-office guest services, combined with a professional presentation and strong customer service skills.
• Excellent written and verbal communication skills, with the ability to effectively collaborate with a diverse range of stakeholders.
• Strong organisational skills and a proactive approach to work, with the ability to complete tasks accurately, on time, and with attention to detail.
• Proficiency in Microsoft Office and audio-visual systems, a commitment to safe work practices, and the ability to work independently with minimal supervision.
• Ideally, you will have an understanding of facilities and property management functions, with experience managing mail handling, booking meeting rooms, answering to queries over the phone and face-to-face, etc.

• A passion for leveraging emerging technologies to stay ahead in a fast -changing digital world

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About our culture

At TIO, we care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. We’re for Territorians.