The Impact You Will Have

The Complex Claims Analyst, will proactively investigate, evaluate, and negotiate resolution of assigned primary and excess Public D&O and Private D&O claims, in accordance with established best practices and assure claims are handled within granted autonomy limits. The Sr Complex Claims Analyst will also develop and maintain relationships with customers and brokers as well as internal business partners.

Some of your specific responsibilities could include:

• Investigation and Reserving of Claims - Investigate claims that involve complex liability issues on primary and excess D&O claims.

• Evaluating and addressing coverage issues and determine appropriate reserving levels; and select and direct independent external service providers (e.g. Lawyers, Independent Adjusters, Experts).

• Settlement – Negotiate and resolve complex D&O claims ensuring cost effective, service orientated solutions; and ensure claims are settled in accordance with settlement guidelines.

• Ensuring claims are settled in accordance with settlement guidelines.

• Referrals and Compliance - Ensuring all claims handled within authority limits, and in line with AzC Claims complex procedures and guidelines.

• Referring cases outside of authority level, preparing referral documentation and materials as appropriate; and

• Supporting the establishment of claims management procedures on new business accounts in association with clients, brokers and loss adjusters.

• Market Management - Proactively supporting acquisition of new business and retention of existing business.

• Proactively liaising with underwriters on market management initiatives and attending industry functions.

• Relationship Management - Positively representing AzC externally to the market and developing and maintaining relationships with brokers and clients, as well as other relevant stakeholders (e.g. third party adjusters);

• Proactively drive involvement of functional areas in Claims handling process, e.g. Underwriting, Operations.

• Effectively reporting and presenting complex and contentious loss and claims information internally and externally.

• Claims Processing & Administration - Inputting and maintaining accurate claims records for designated accounts, within appropriate AzC Claims administration systems.

• Manage timely production of management information reports (e.g. monthly major claims movements) and proactively identify loss trends.

What You’ll Bring to the Role

• 5 - 7 years’ experience and a proven track record in handling Liability claims involving complex coverage and damage issues       

• Product and Coverages: Detailed understanding of D&O claims products, wordings, terms and conditions and coverages                                                                                

• Demonstrate established relationships with brokers at peer group level and well established within local market.                                                

• Have an expert understanding of Liability products and portfolio, with expert understanding of coverage and application in the adjustment process.

• In-depth understanding of regional / local Liability insurance markets and competitor landscape

• Detailed understanding of legal and regulatory framework                                                                   

• Experience working in a complex, global matrix organization.                                                                

• Bachelor’s degree in a relevant discipline

• AI skills - The ability to utilize AI tools to support day-to-day tasks, improve efficiency, and contribute to data-driven decision-making is valuable.

The annualized base pay range for this role is $126,457 - $196,073. The annual base salary range represents a nationwide market range. The actual salary for this position may be above? and will be determined by several factors, including the scope, complexity and location of the role, the skills, education, training, credentials and experience of the candidate. The base pay is just one component of the AzC total compensation package. As part of our comprehensive compensation and highly rated benefits programs, employees are also eligible for annual performance-based cash incentive awards.