Principal Service Delivery Manager

Principal Service Delivery Manager

What you do

• E2E delivery accountability for CHANGE for a (group of) program/ project(s) within Infrastructure at agreed budget and quality
• Ensures client satisfaction with delivered infrastructure services for Change
• Works with BTM to ensure appropriate target design
• Adheres quality gate criteria for deliverable acceptance (handover to RUN)
• Supports demand forecast planning
• Reviews and provides feedback to Program Manager on progress and performance
• Acts as single point of escalation for factories on project delivery
• Escalates delay, issue on Change project delivery as per the escalation matri
  
  

IT Project:

• Manage RUN projects as expectations related to the stakeholders and business owner.
• Manage the project scope and deliverables to meet targeted objectives.
• Provide first-level support for critical applications in Allianz Partners
• Deliver monthly report to the stakeholders and business owne
  
  

Interfaces:

• Demand Manager (AzP)
• Project Manager (AzP)
• BTM Global LoB
• BTMs
• Project Managers
• Portfolio Owner
• Application Owner

What you bring

• At least 10 years’ experience IT Operation with support numerous in HW/SW/Application.
• A minimum 5 years’ experience working in ITSM Framework
• Deep technical understanding of owned IT Infrastructure
• Holistic management approach to ensure globally aligned demand
• Experience with delivery processes and relationship management
• Extensive process and project experienc
• Experience with delivery processes and relationship management, enhanced by AI solutions.
• Extensive process and project experience, including AI-driven project optimization.
• Good attitude and working under pressure.
• Good communication skills, interpersonal, oral, and written in English.

[please translate into your local language]

76974 | IT & Tech Engineering | Professional | PG11 | Allianz Technology | Full-Time | Permanent

About Allianz Technology
With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience. We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction. In short:
We deliver comprehensive end-to-end IT solutions for Allianz in the digital age.

We are the backbone of Allianz. Find us at: www.linkedin.com/company/allianz-technology.

D&I statement
Allianz Technology is proud to be an equal opportunity employer that embraces diversity and commits itself to creating an inclusive work environment for all. We welcome all people, regardless of e.g., gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life. After all, our greatest strength as a company is rooted in the diversity of skills, experiences, and backgrounds that our employees bring.

Join Us. Let's care for tomorrow.
You. IT