IT Service Continuity Manager (m/f/d)

IT Service Continuity Manager (m/f/d)

IDS GmbH - Analysis and Reporting Services (IDS) unlocks the value of data for the global investment industry: We validate, refine, and link data from a wide variety of sources and make it available for mission-critical processes along all investment strategies and products quickly, worldwide, and at any time. Fund management companies, insurance companies, banks and pension funds can use IDS to access a flexibly scalable data platform as well as all necessary analyses and reports in the desired format. As a 100% subsidiary of Allianz SE, IDS has stood for stability, reliability and certified security in the handling of its customers' data since 2001.

72223 | IT & Tech Engineering | Professional | | IDS | Full-Time | Permanent

JOB PURPOSE / ROLE

The goal of IT Service Continuity Management is to support the overall Business Continuity Management (BCM) by ensuring that the required IT technical and service facilities can be resumed within required and agreed business timescales.

KEY RESPONSIBILITIES / TASKS

• Responsible for IT Service Continuity Management Lifecycle Management, including IT DR, IT backup and IT resilience processes, driving maturity and adoption across the organization.
• Continuously improve IT services resilience, architecture, processes, and operating models.
• Develop, review, and maintain IT disaster recovery plans (DRP/TRP) to ensure service availability and swift recovery.
• Coordinate and execute IT DR tests, drills, and compliance activities with service providers and Business Resilience teams.
• Maintain clear communication between service providers and application teams to minimize confusion and ensure timely updates.
• Develop IT services DR dashboards, KPIs, reports, and decision papers for transparency and management oversight.
• Act as project manager for DR-related initiatives and ensure compliance with standards and regulations.
• Serve as a key contact for third parties, service providers, and internal cross-functional teams.

KEY REQUIREMENTS

Required:

• Degree in IT, IT Security, Engineering, Computer Science, Mathematics, or related fields.
• 5+ years in IT infrastructure operations, ITSM, IT risk, BCM/resilience, disaster recovery, or related areas.
• Proven experience in IT resilience strategies, crisis management, and major incident handling.
• Strong understanding of RTO, RPO, SLA/OLA mechanisms in global operations.
• Skilled in translating complex technical processes into business language and decision-making documents.
• Proficiency in ServiceNow ITSM platform and its integrations.
• Detail-oriented, proactive, and capable of multitasking under pressure.
• Excellent English communication skills: German is a plus.

Preferred:

• Experience in finance, banking, or asset management sectors.
• Multicultural, international team experience and collaboration with external providers.
• Certifications: ITIL, CISSP, CBCP, or equivalent.
• Familiarity with ITSCM standards (ISO 22301, 27031, etc.) and regulatory frameworks (DORA, VAIT, etc.).
• Strong interpersonal skills, motivated, target-oriented, and adaptable to global priorities.

WHAT WE OFFER

• Benefit from flexible working hours, a home office arrangement and 30 vacation days per year
• With us, you can expect an intercultural environment with flat hierarchies, a familiar working atmosphere as well as independent work in dedicated teams
• Become part of a company with start-up spirit that combines the advantages of the Allianz Group
• Take advantage of our wide range of training and development opportunities and shape your individual career path
• Benefit, among other things, from annual bonus payments, additional benefits, health initiatives, employee restaurant and a company pension plan

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.