vor 30+ Tagen
GB
CR9 1BG Croydon
fulltime
Job Title – Customer Service Adviser
Department – Sales and Service
Location – Remote
Salary – £23,608.44
Bonus – £2,045 performance bonus
Start Date – 13th October and the 17th November
The Role:
As a Customer Service Adviser, you will be the first point of contact for our customers, supporting them with both new and existing policies. You'll play a key role in delivering outstanding experiences by offering practical, helpful solutions with empathy and professionalism.
You’ll handle both inbound and outbound calls and offer a calm, efficient, and knowledgeable service, whether that’s answering queries, processing updates, or completing medical screenings. You’ll be working within a supportive team where care for the customer is at the heart of everything you do.
Hours:
This role is based on a 35-hour week. You will be required to work 1 in 5 weekends and bank holidays.
Shifts are between:
8:00am and 8:00pm, Monday to Saturday
9:00am and 5:00pm on Sundays
You Will:
Handle all inbound and outbound calls in a helpful, polite and professional manner
Deliver proactive solutions and advise on policy upgrades
Carry out medical screening where required
Manage and update policy records with accurate notes
Ensure all services and follow-up actions are completed within agreed timescales, keeping customers informed throughout
About You:
Good general education, including GCSEs or equivalent in Maths and English (Grades A-C)
A genuine passion for delivering excellent customer service
Strong organisational skills and attention to detail
Ability to remain calm and empathetic in high-pressure situations
Comfortable working a range of shifts including weekends and bank holidays
Able to work effectively from home
Desirable:
Previous experience working in a remote or contact centre environment
Staff Benefits:
We’re committed to helping you thrive in your role, and we offer comprehensive training and continuous support to help you grow your career.
In return for your passion and commitment, we offer:
Competitive annual leave allowance
Auto-enrolled pension scheme (4% employee & 4% employer contribution) with enhanced matching after 1 year
Performance-based bonus
Private Medical Cover
Discounts on Allianz products and services
Retail and lifestyle vouchers
Roadside Assistance free after 6 months
Interest-free season ticket loan after probation
Annual Flu vaccination & Eye Care vouchers
Comprehensive Employee Assistance Programme (EAP) – 24/7 helpline and wellbeing resources from day one
Corporate Social Responsibility initiatives and volunteer opportunities
About Allianz:
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.
Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
vor 30+ Tagen
GB
CR9 1BG Croydon
fulltime
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