Pilatus Aircraft Ltd
vor 2 Tagen
US
fulltime
Customer Relations Manager
Customer Relations Manager
Customer Support / Sales & Marketing
- Warranty
- Full-time
- USA
Pilatus is hiring a Customer Relations Manager to join our team in Broomfield, CO. In this role, you will serve as the key liaison between Pilatus internal teams, Authorized Service Centers, and customers to manage timelines, availability, and expectations. In addition, you will lead the coordination and execution of projects and campaigns across the Pilatus Authorized Service Center network. A successful person in this role will ensure Pilatus Class service delivery by orchestrating scheduling, resource planning, and program implementation for aircraft at Service Centers. Take your career to the next level with Pilatus Business Aircraft Ltd!
What you do
- Serves as project manager for special programs across Authorized Service Centers
- Coordinates with Service Centers to plan customer visits based on customer schedules and aircraft routing
- Coordinates parts provisioning to ensure Service Centers have required material ahead of scheduled maintenance
- Validates Service Center inventory to ensure accurate reporting in KPI metrics
- Tracks Service Bulletin compliance progress and escalates obstacles to ensure timely resolution
- Collaborates cross-functionally with Tech Support, Warranty, and Procurement teams to drive execution
- Develops and distributes scheduling and progress reports and updates to stakeholders
- Acts as primary point of contact for Service Centers regarding project expectations, timelines, and scope
- Maintains accurate program documentation and provides status reports to leadership
- Assists with continuous improvement initiatives related to Service Center readiness
- Serves as the primary point of contact for customers, ensuring satisfaction and addressing inquiries throughout the service process
- Builds and maintains strong relationships with customers, fostering trust and long-term engagement
- Monitors service quality and implements improvements as necessary
- Develops and maintains project schedules, budgets, and resource plans
- Solicits customer feedback on Service Center performance and offers feedback to improve service offerings
- Identifies and communicates opportunities for process and policy improvements based on Service Center observations, customer feedback, and operational trends
- Actively assists Customer Relations teammates as needed
- Carries out additional duties and projects as assigned by the Director Customer Relations
What you bring
- Bachelor's degree in Aviation, Business Administration, Engineering, or a related field preferred
- Experience with project and program management in aviation or other complex and regulated environment
- Experience managing or engaging with external partners
- Excellent oral presentation and written communication and interpersonal skills
- Broad aerospace background, preferably with experience in both technical and commercial areas
- Strong understanding of aircraft technical programs and regulatory compliance (FAA)
- Additional professional certifications preferred (PMP, Lean Six Sigma, etc.)
- Ability to manage, assign, and track multiple tasks in a fast paced demanding environment while maintaining a pleasant demeanor with teammates and customers
- Ability to work effectively within a team as well as independently
- Advanced computer skills including MS Windows and MS Office Professional
- Knowledge of Quantum is preferred
- Ability to travel (less than 25%), both domestically and internationally
What we offer
- 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
- 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9, 600 annually
- Monthly health savings account (HSA) contributions totaling $2, 250 for single coverage and $3, 000 for family coverage annually
- 401(k) retirement plan matching up to 6%
- Life and long-term disability insurance premiums paid in full
- Tuition assistance available annually after the first year
Become part of the Pilatus family
- We want to address everyone with our job ad's and are committed to diversity in our company – we are looking forward to receiving your online application
- For impressions: Check Instagram «pilatusaircraft»
Pilatus Aircraft Ltd
vor 2 Tagen
US
fulltime
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