Technical Lead

JOB PURPOSE

Our Technical Lead is a key position in the development and success of our Service Departments.

A role that is split 70% between mentoring, advising and supporting the team of technicians and

30% chargeable work. It plays an important role in the delivery of outstanding

customer service and ongoing team engagement / satisfaction.

We will use our values to develop strong, stable, profitable partnerships with all our customers,

employees, and suppliers. Moving us towards our overall vision to be an industry leader in every

sector.

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MAIN DUTIES & RESPONSIBILITIES

All activities are to be carried out in accordance with all company policies and procedures, including

policies on equal opportunities, health & safety, data protection and information security.

Department Management Assistance

• Maintain workflow progression by supporting the team with pre-work preparations.

• Sustain regular contact with the team to ensure prompt and premium quality customer service.

• Monitor workflow and progress of jobs alongside the Service Manager and Service Administrator.

• Assist with maintaining positive consistent technician morale creating an enjoyable work environment.

• Deputise for the Service Manager alongside service administrator during any absence by taking telephone calls and distributing and managing workload.

• Carry out extra duties as required by the service manager to assist in the smooth running of the department.

• Speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is always provided to customers and colleagues.

Mentoring and Support

• Mentor apprentices and be the point of contact for apprentice reviews with training providers.

• In conjunction with the Group Technical Manager build strong connections with training providers and ensure communications regarding training programmes are delivered to the relevant people.

• Coach and support technicians and product specialists when required.

• Inspect and “sign off” work completed by the team to ensure consistently high work standards.

• In conjunction with the Group Technical Manager become a training champion, actively participating in training programmes required for the development of skills and knowledge.

• Regularly communicate and provide progress reports to the Service Manager.

Repair, Diagnostic and Technical Support

• Perform diagnostics and repairs on all of our franchised agricultural and construction equipment.

• Support technicians and product specialists when required with diagnostic support.

• Liaise with the Group Technical Service Manager to ensure the relevant DTAC information flows to and from the relevant people.

• Ensure all working areas are maintained in a clean a tidy state. Assist with overall workshop organization and correct use of tools and vehicles.

• Ensure all safety rules and regulations are followed when work assignments are performed.

• LTA 4 recognition or training to achieve LTA4 recognition (or equivalent qualification) within 12 months along with continued training to ensure a superior level of technical knowledge

· Assist technical communicator with timely DTAC response.

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REPORTING STRUCTURE

• Reports to: Service Manager

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LOCATION

• Service Department

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KNOWLEDGE, EXPERIENCE & QUALIFICATIONS

Professional Experience:

• 5+ years’ experience performing service repairs and diagnostics.

• Proficient knowledge of mechanical, electrical, and hydraulic systems to enable the successful repair of equipment.

• Ability to use standard computer applications, internet functions and suppliers’ IT based tools.

Soft Skills:

• Experience in mentoring

• Flexibility, willingness to learn, ability to quickly adapt.

• Openness to innovation & strong strategic thinking.

• Very strong communication skills.

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DEVELOPMENT

• Regular training for personal development

This job description describes the principal purpose and elements of the job. It is a guide to the

nature and main duties of the job as they exist currently, but it is not intended as a wholly

comprehensive or permanent schedule and is not part of the contract of employment.