Service Advisor (Club Car)

Service Advisor (Club Car)

About the Company

Farol Ltd is an extremely successful and growing multisite agricultural and groundcare business and the largest John Deere dealership in the UK.

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​Established as a family business in 1976, Farol today is made up of over 300 Service, Parts, Sales, Transport and Business Support Team Members, whilst still remaining 100% family owned. Holding the renowned John Deere and Club Car franchises along with many other brands, we are the market leaders in agriculture, groundcare and homeowner products.

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Our vision is to deliver a preeminent service by being at the forefront of technology, whilst developing a rich and rewarding environment for our employees.

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About the role

We have an exciting new opportunity for a Service Advisor to join the Golf & Turf Aftersales Department at our head office in Milton Common near Thame in a specialist role focusing predominantly on our Club Car product range.

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Club Car is a market leading brand and Farol's second largest franchise after John Deere. Their products include golf buggies, utility vehicles and other specialist vehicles. You will work with a customer base ranging from private users to schools and colleges, large country estates, golf courses, local authorities and companies within the leisure industry.

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https://www.clubcar.com/en/

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Your role will be to work with the Group Golf & Turf Service Manager and their team of Service Advisors to ensure the smooth running of day to day activities within the workshops.

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Your main duties will include:

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• Utilising our scheduler and planning tools, allocating work for the technicians around the group based on their expertise and skill (work includes retail servicing and repairs, warranty repairs and used machinery refurbs)​
• Managing workshop jobs from start to finish, i.e. dealing with the initial enquiry, scheduling the work, ensuring the correct parts are allocated, preparing invoices and dealing with any queries that may arise
• Working closely with our Sales, Parts and Warranty department to ensure the best service is experienced by our customers​
• Developing retail sales revenue through the promotion of both the Service and Parts departments to both existing and new customers​
• Ensuring our customer service levels meet our customers’ needs and expectations whilst maintaining a first-class standard of service at all times​
• Assisting with the day to day management of a team of approximately 18 technicians.
  
  
  

About You

The successful candidate will ideally have previous experience within the Agricultural/Groundcare/Plant industries, either in a mechanical/technical position or as a Service Advisor/Administrator. However, Service Advisors from the Motor industry would also be considered.

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You will also be able to demonstrate the below skills:

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• Exceptionally strong customer service skills
• A “Can-Do” attitude with the ability to remain calm under pressure
• The ability to develop and maintain positive working relationships
• The ability to work individually and as part of a team
• Strong communication and interpersonal skills
• Excellent IT skills (Microsoft Excel, Outlook etc with the ability to quickly learn to use new, previously unfamiliar software)
• Attention to detail and accuracy
  

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​The Benefits

Basic salary of approximately £30-£35k (dependent on experience) plus bonus scheme, 20 days holiday increasing by 1 day for each completed year of service up to a maximum of 25 days (plus Bank Holidays), company pension, employee discount and financial planning service.

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Why come to Farol?​

Farol is the leading John Deere dealership in the UK with people at the heart of its strategy. We know that our people are the key to our success and we make sure we appreciate and reward everyone's contribution. Not only do we recognise expertise, skills and professionalism, we value highly the very things that make our team members unique: their passion, their dedication, their approachability and the fact that going the all-important extra mile is second nature.

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​Growth and development is inevitable within our forward-thinking company, where we offer a highly competitive salary, a diverse and interesting work environment, job security and on-going training.

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​We can offer an environment where Teamwork is key and where you can truly develop new skills and flourish.

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​What do our Team Members say about us?​

Great company attitude with friendly and approachable Managers/Directors

Lovely place to work. Good group of people to support new employees during day to day operations.

A good Company to work for and the whole team are friendly. The Management are very approachable and have an open door policy. As the Company are continually growing there are lots of opportunities for employees to progress. I feel valued as an employee and enjoy my job

I love working for a family business as I've come from a more corporate environment. Owners are hands on and very approachable. It is a fast paced and busy environment but no such thing as a typical day for me. There are great learning opportunities here and ability to progress in the business.

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