Account Technician

Let’s care for tomorrow.

Your ambitions. Your dreams. Your tomorrow

At Allianz Global Corporate and Specialty SE (AGCS), we are the global leader for insuring corporate and specialty risks in the Allianz Group. Whether it’s aircraft, satellites, the world’s biggest ships and tallest building, cyber-attacks or climate change impacts, AGCS has the major risks covered when it comes to protecting businesses

We are looking for an Account Technician, based in Madrid.

Your Team

Our team is committed to support the business by capturing and processing policy information; from submissions through to billing and collection. We pride ourselves on delivering excellent customer service and operational effectiveness for our clients.

The Impact You Will Have

Reporting to the Manager of Global Business Operations Spain, Operations (GBO), your primary responsibility will be to provide an efficient administrative and processing service to Underwriting, Accounts, Claims, Credit Control and our Brokers/Clients for our Marine and/or Aviation Lines of Business. Your responsibilities include reviewing and interpreting source underwriting materials to ensure all information is complete including broker presentation, slips, underwriting files and accounts.

Some of your specific responsibilities could include:

Handle accounts of medium complexity. Review and interpret source underwriting materials regarding completeness of required information - including broker presentation, slips, underwriting files and accounts / claims experience – and if required, escalation to UW in case of missing information.

Using all relevant information to accurately and efficiently populate IT system(s) with new and renewed business. Invoice customers and produce all relevant documentation, e.g. policies, certificates, endorsements to broker (or client), co-insurers in a timely and accurate manner.

Chase and reconcile premiums exploiting underwriting file and system entries in close collaboration with Credit Control. Liaise with brokers and/or Underwriters, to ensure timely premium payment.

Manage own daily, weekly and monthly workflow to ensure key performance indicators and service standards are met. Adherence to risk management and compliance procedure.

Develop effective working relationships with internal and external customers, including Underwriting, Accounts / Credit Control, Reinsurance Accounts and Brokers, attending relevant meetings, as required.

Support UAT and other tasks such as ad-hoc request as required

What You’ll Bring to the Role

Experience in the insurance sector

Alternatively, experience of administrative task in other businesses

Preferable: Completion of a recognized insurance qualification (or equivalent in the Financial sector)

Good knowledge Microsoft Office applications and experience of relevant business applications and systems

Ability to continuously develop technical and systems knowledge, business and insurance understanding

Basic understanding of relevant products, wordings, terms and conditions and coverages

Basic understanding of policy administration life cycle, including information collection, policy insurance, premium bookings, credit control, cancellation

Communication Skills - verbal / written communication and interpersonal skills

Task Planning – time management skills and experience of scheduling tasks in accordance with daily review of priorities

A willingness to learn and explore how AI can enhance your role and the broader organization is expected.

Fluent Spanish (native level) and English (working knowledge)

What’s in it for you?

Let’s care about everything that makes you, you

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

Let’s care for your financial wellbeing

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.

Let’s care for your opportunities to progress

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Let’s care for life’s twists and turns

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.

Let’s care for our society and our planet

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.

Care to join us?

Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks.Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises.We also cover unique risks such as offshore wind farms, infrastructure projects and film productions.Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling.Allianz Commercial helps customers to prepare for what's ahead.

Learn more about careers at Allianz Commercial by clicking here.

Learn more about Allianz Commercial by clicking here.

Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic. Diversity of thinking is an important part of our culture.

People with disabilities:
We want to give all our candidates the best opportunity to succeed.  If you need any adjustments to be made during the application and selection process, please email agcsglobalcareers@allianz.com

Recruitment Agencies: 
Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly.  Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters.  Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.  When we do use agencies, we have a PSL in place, so please do not contact managers directly.

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