Specialist, Talent Systems (m/w/d)

Company Description

Reporting to the Senior Manager, Talent Systems you as the Specialist, Talent Systems are the first point of contact for HR technology support. You will impact employees and Internal partners by ensuring consistent service delivery for our existing platforms while Identifying opportunities to Improve systems and processes in the future.

Job Description

SYSTEMS MAINTENANCE & SUPPORT

Serve as the first level of support for all of North America’s HR applications.

Create clear and consistent local processes for recurring support requests.

Ensure service guidelines are followed and keep various ticketing platforms up to date.

Monitor interfaces to ensure errors and bugs are resolved promptly.

Create and update system documentation, user guides, job aides, and FAQs.

Develop training to onboard new Talent team members and keep current team members up to speed.

Oversee and implement configuration changes and effectively train users on how it will impact them.

Perform regression testing for upgrade cycles.

PARTNERSHIPS TO IDENTIFY AND EXECUTE ENHANCEMENTS

Work with internal Talent and Payroll partners to identify business challenges and leverage new or existing technology to improve employee experience with HR technology.

Partner with global HR, HRIS, and IT teams to recommend and implement enhancements to global platforms.

Understand market trends and advancements, and how they are relevant to North America.

Help shape the roadmap/strategy for North America’s HR platforms, highlighting capabilities needed and technology solutions to close gaps.

VENDOR MANAGEMENT

Understand and establish escalation processes for various vendors.

Proactively find improvements by reviewing product documentation and customer forums.

Work with vendors to prioritize system enhancements that benefit RBNA.

Evaluate vendor performance and scan the market for alternatives if necessary.

SYSTEMS IMPLEMENTATION & CHANGE MANAGEMENT

Support with local implementations for new platforms.

Manage multiple stakeholders to ensure alignment on project priorities and deliverables.

Organize detailed testing to ensure requirements are met.

Coordinate and deliver communication, training, and change management.

Qualifications

2 years of experience administering and supporting HRIS platforms

Exceptional communication skills

Understanding of technology vendor selection and management

Knowledge of end user support best practices

SAP HR, SuccessFactors, and Dayforce experience strongly preferred

Additional Information

This position is open to U.S. citizens, U.S. permanent residents, or individuals who are currently authorized to work in the United States on a valid visa.

The base salary range for this position is $68,000 to $102,000 + cash incentives. Actual salary offers may vary based on work experience. The base pay range is subject to change and may be modified.

Our current Benefits include:

Comprehensive Medical, Dental and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement (Benefits listed may vary depending on the nature of your employment and/or work location)

Red Bull North America, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other classification protected by Federal, state, or local law. We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.