Technical Specialist | Charlestown

Technical Specialist | Charlestown

TECHNICAL SPECIALIST – WORKERS COMPENSATION | CHARLESTOWN

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The role

The primary purpose of this role is to provide technical support to claims staff to drive continuous improvement in claims performance in accordance with both regulatory and Allianz requirements, maintaining a focus on strategic collaboration and case management whilst consistently displaying Initiative, Leadership and Coaching support on a Team and Business level.

Please note, this role is expected to commence in August 2025.

Main responsibilities

• Maintain a focus on strategic collaboration and case management through soundly based decision making.
• Proactively provide coaching and support to staff within the business to facilitate the development of negotiation, customer service and technical skills to support the Team Manager and Technical Specialists in keeping the team focused and engaged and closing knowledge gaps.
• Lead team and business projects to improve claim outcomes.
• Maintain high customer service standards and effective relationships with key stakeholders, demonstrating extensive knowledge of the business, industry and the full range of our customers and acting as an escalation point for colleagues.
• Assist with complex and litigated matters.
• Understand and adhere to all relevant legislative timeframes, policies and procedures to mitigate risks and compliance management, taking action to resolve and escalate as necessary.
• Handle personal and confidential claims information discreetly and professionally.

About you

• Have 5 years’ experience managing complex matters within Workers Compensation.
• Looking for long term career stability with opportunities to develop and progress within Allianz.
• You have excellent verbal and written communication skills, combined with the ability to balance understanding, empathy, and compassion with the best commercial outcome for Allianz.
• Able to work collaboratively with peers and a variety of stakeholders.
• Act as an SME, experience in coaching and mentoring others.
• Able to plan and prioritise effectively, organise tasks and manage competing resources and demands, displaying leadership through role modelling and encouraging these behaviours in others.
• Able to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision making, providing coaching and support to facilitate the development of these skills in others.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About our culture

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers