Delegated Authority Support Specialist

Delegated Authority Support Specialist

Job Title: TPA Delegated Authority Support Specialist

Department: Travel Claims

Reporting to: TPA Delegated Authority Auditor

• Salary: £35-£36k depending on experience and profile
• Grade: 7
• Bonus: £4k
• Hours - Monday - Friday 09:00 - 17:00
• Location - Remote - will be required to travel to the office when needed / hybrid working from either the Birmingham or Croydon office

Objective of the Role:

Join Allianz as a TPA Delegated Authority Support Specialist, where you will play a pivotal role in ensuring the governance and oversight of our external third-party administrators (TPAs).

Your expertise will ensure that TPAs adhere to contractual agreements, compliance standards, and performance expectations, aligning with Allianz's strategic goals and regulatory requirements.

Key Responsibilities:

Strategic Governance and Compliance:

• Provide monitoring and oversight of TPAs, ensuring adherence to agreements and regulatory standards.
• Utilize your analytical skills to track performance metrics and compliance indicators, identifying risks and areas for improvement.
• Develop and implement governance frameworks for TPA oversight, specifically focusing on consumer duty outcomes.
• Oversee TPA reports to ensure they are delivered within deadline and are accurate.

Cross-functional Collaboration and Communication:

• Act as a strategic liaison between internal teams and TPAs, facilitating seamless communication.
• Collaborate with legal, compliance, procurement, and operations teams to address issues and optimize processes.
• Regularly engage with key external TPA stakeholders to ensure effective launch and management of business schemes.

Documentation and Reporting Excellence:

• Maintain and organize TPA documentation, ensuring accuracy and accessibility for audit purposes.
• Oversee the administration of the TPA bordereau process, including invoicing and payment recording.
• Manage large loss reporting, ensuring robust documentation and compliance.

Audit and Risk Management Leadership:

• Support and lead audit processes by reviewing TPA documentation and performance data.
• Identify and address risks, implementing corrective actions to enhance third-party operations.
• Conduct quarterly bordereau sampling and oversee call audits, ensuring timely completion of audit reports.

Process Improvement Initiatives:

• Drive the identification of process inefficiencies and support efforts to streamline TPA governance procedures.
• Participate in developing tools and systems for enhanced TPA oversight, supporting internal projects.

Complaints Management:

• Serve as the first point of contact for TPA complaints, including sensitive or media-related cases, ensuring swift resolution.

Additional Responsibilities:

• Maintain a safe and organized work environment.
• Comply with Health & Safety regulations and report any issues.
• Seek additional training as needed and participate in training on new schemes or policy changes.
• Undertake other projects or duties as requested by your manager.

Hours:

• 35 hours per week, with flexibility for travel and external meetings and audits outside standard hours.

Experience and Skills Required:

• Strong knowledge of Travel Claims processes.
• 5+ years in operations, compliance, governance, risk management, or administrative support roles.
• Preferable audit experience and familiarity with external partnerships.
• Exceptional analytical skills with attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite, with the ability to manage and analyze data.
• Ability to manage multiple tasks and priorities, focusing on deadlines.
• Flexible, collaborative, and capable of working independently.

Why Join Allianz?

Be part of a leading global insurance provider, where your contributions make a significant impact.

Opportunities for professional growth and development in a dynamic work environment.

Collaborate with diverse teams and stakeholders, enhancing your skills and expertise.

About Allianz:

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.