Service Manager

Service Manager

About the Job

The Service Manager has end-to-end responsibility for the technology, costs and quality of a set of IT services, including the support and management of service development, service sourcing, service transition and the continuous improvement.

What you do

• Take ownership over Security, Compliance and Reporting Processes.
• Act as Single Point of Contact for the entire department for Service Management related activities.
• Create opportunities for synergies across the various applications by leading Service Management Processes.
• Support Risk Management and Remediation Activities Processes.
• Ensure stable and efficient operation of services including availability, capacity of services.
• Support with cost and revenue management, financial tracking and reporting.
• Guide technical teams in process implementations and continuous improvement.

What you bring

• Proven Stakeholder Management across several business levels and strong process/project management skills (ITIL training or certification desirable)
• Service Management experience in at least two areas (Incident, Problem, Change, Release, Risk, Configuration, etc.)
• Strong budget and cost-effective planning and design skills, with proficiency in MS Office Suite
• Continuous learning mindset, highly independent and persistent working style, and ability to communicate ideas effectively
• Fluent in English; conversational German is a plus
• 5+ years of professional experience, notably in the IT domain, with Agile Project Management experience (Scrum skills of advantage)
• University degree (Bachelor or equivalent), preferably in business administration with a focus on information technology

• Basic knowledge of AI technologies, principles, and their practical use.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

D&I statement

Allianz Technology is proud to be an equal opportunity employer that embraces diversity and commits itself to creating an inclusive work environment for all.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let´s care for tomorrow.

You. IT.

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

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62908 | Operations | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent