Claims Service Consultant Level 1

Claims Service Consultant Level 1

Claims Service Consultant Level 1 | Customer & Operations | 15-month contract

• Hybrid working environment – (must be accessible within vicinity of your state CBD office.)
• Ability to work a rotating roster between the hours of 8am-6.00pm (local time based on your location) -
• Ability to work a training roster from 9am-6:00pm (AEST time)

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The role:

• Follow the AAL Claims Management Process and adhere to AAL standards to minimize claim costs
• Maintain up-to-date knowledge of legislation affecting claims management and apply sound decision-making throughout the claim's lifecycle.
• Manage expectations and relationships with claimants, internal, and external stakeholders.
• Build and maintain positive working relationships within the team and the broader business unit.
• Ensure compliance with relevant regulations and provide timely, effective responses to customer needs, adhering to AAL phone standards.
• Handling a high volume of inbound and outbound calls in a fast-paced environment.

About you:

• Experience in Motor claims in a call-centre based environment for the entirety of your shift.
• Experience in claims management across various Commercial Motor product lines in a complex, matrixed organization.
• Possess tertiary or industry-specific qualifications.
• Ability to multi-task, navigate, and work throughout multiple systems and PDS in a timely manner.
• Experience in working with Insurance brokers.
• Meet technical capability and competence standards for professional progression, including submission of a portfolio (for AAL employees).
• Experience in claims management across various general insurance product lines in a complex, matrixed organization.
• Excellent verbal and written communication skills, with proficiency in systems, software, databases, reporting, and communication tools.
• Proficient in planning, prioritizing, organizing tasks, and managing resources effectively; skilled in interpreting complex information and making informed decisions, with high attention to detail and error identification.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day.
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer.
• For more details about our benefits, visit the Allianz Careers site.

About our culture

We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

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