Bilingual Customer Service Representative

Bilingual Customer Service Representative

What you do?

As a bilingual customer service representative, you will be responsible for responding inbound calls and/or e-mails of customers for different line of business all around Mexico and USA.

Roles and responsibilites:

• Answer inbound calls and handle middle and back-office activities as well as various member services inquiries and transactions by actively listening to customers calling.
• Develop an extensive and solid knowledge of our products in order to provide timely and accurate information to our customers.
• Achieve individual quality and productivity targets and contribute to overall team KPI’s.
• Active participation in team meetings.

Requirements:

• Bachelor's Degree or High School completed (GED) or equivalent.
• Excellent communication skills to get with courtesy and professionalism all the inbound calls, getting solutions with positive attitude.
• Customer service
• Advanced English / Excellent English (written and spoken level).
• Minimum experience of 6 months in Customer Service or related.

Temporary 3 Month Job Offer:

• Direct hiring
• Schedules: 6am-2pm with 1 day off a week.
• Base salary before taxes of $13, 711 MXN + $1,400 in food coupons + Law Benefits + Remote work after training based on performance.
• Work Zone: Benito Juárez, CDMX. Work on site.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.