Local Head of Infrastructure - SK & CZ (m/f/d)

Local Head of Infrastructure - SK & CZ (m/f/d)

About the Job

As the Local Head of Infrastructure, you will play a pivotal role as the infrastructure and information security (IF&IS) customer interface for our Europe 1 customers. You will be responsible for overseeing infrastructure and security services and projects, ensuring service quality, cost optimization, and managing customer escalations end-to-end. Acting as the internal IF&IS customer Single Point of Contact (SPOC), you will manage customer demands and foster strong relationships with our Operating Entities (OEs) and the respective CZ/SK Head of IT.

What you do

• Serve as the central point of contact for Infrastructure and Information Services (IF&IS) topics, managing relationships with Operating Entities (OEs) and the Head of IT CEE.
• Translate customer requirements into actionable plans for product delivery, ensuring technical feasibility.
• Facilitate issue resolution in projects and services, coordinating internal and external resources.
• Develop project scopes, including timelines and financials, and lead project teams to successful implementation.
• Complete projects with thorough documentation and handover of results.
• Ensure Infrastructure Services meet quality expectations through effective Service Level Agreement (SLA) management and continuous improvement.
• Lead a regional infrastructure team in collaboration with shared services IF&IS teams, reporting to the Regional Head of Infrastructure Europe 1.

What you bring

• Deep understanding of the current process landscape, standards, and organizational structure, coupled with a strong grasp of infrastructure and information security services and operations.
• Proven project management skills and experience in cultivating and maintaining strong customer relationships.
• Background in consulting, with expertise in organizational transformation and change management.
• Ability to actively engage with customers, comprehend their strategic challenges, and deliver insightful solutions.
• Proficiency in moderation and presentation techniques, adaptable to audiences at various levels.
• Hold a relevant degree or possess equivalent professional experience that demonstrates your capability and expertise.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.
• For our location in Slovakia base salary starts from 3700€ per month and depends on the professional qualifications and experience of candidate.

72957 | IT & Tech Engineering | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 11,000 employees located in 20 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking, and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.

You. IT

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.