Parts Advisor - Ground Care

Parts Advisor - Ground Care

Parts Advisor - Ground Care

place Swanland

Role overview

We are looking for a Parts Advisor to join our dynamic aftersales team at the Swanland depot. This role involves working with internal teams and external customers to supply parts, promote services, and support the smooth operation of our parts department.

This is a great opportunity for someone with a passion for machinery and a strong focus on customer service.

Key Responsibilities

• Provide knowledgeable support to customers in-person, by phone, and via email
• Promote and sell parts and service solutions to meet customer needs
• Assist in preparing and maintaining merchandise displays
• Support marketing campaigns and share ideas for future promotions
• Ensure accurate invoicing and efficient parts ordering processes
• Keep the parts inventory and storage areas tidy, organised, and well-maintained
• Assist in managing goods inwards and maintaining stock levels
• Deliver outstanding customer service and represent the brand positively
• Drive company vehicles as needed (valid driving licence required)

What We’re Looking For

• Strong communication and customer service skills
• Organised, with good attention to detail
• Basic IT and administration skills
• Knowledge of turf equipment or machinery (preferred, but not essential)
• A positive attitude, professional approach, and willingness to learn
• Flexibility to meet seasonal demands and weekend rota requirements
• Full valid driving licence (required for some tasks)

Hours of work
Monday to Friday, 8.00 am to 5.00 pm with weekend work required as part of a rota.
Must be flexible to support the business needs with seasonal demands.

Benefits

• Opportunity to work with industry-leading technology and brands.
• Company pension scheme.
• Company sick scheme.
• 24 days holiday plus bank holidays.
• Life insurance x 3 salary.
• Tailored career path.
• Manufacturer training.
• Employee uniform.
• Staff discount on showroom items.
• Free on-site parking.
• Health and well-being support line
• Employer funded Cash plan to support with covering employees’ regular healthcare expenses