Head of Operations

Head of Operations

Position Summary

The Head of Operations will be working with the leadership team to direct and implement business strategies alongside world class delivery of Allianz Services Malaysia. This role involves leading initiatives to ensure effective delivery across all services from Allianz Services Malaysia. Key responsibilities include overseeing the company operations and productivity, building a highly inclusive culture that ensures team members can thrive, and organizational goals are met, maintaining strong stakeholder relationships as well as driving innovation and continuous improvement.

Key Responsibilities

Delivery:

• Achieve operational excellence by overseeing the execution of our service lines, functions systems, processes and procedures and leading corrective measures as necessary.
• Manage and oversee facilities, logistics, IT, supplier management and project management functions, including Information Security Management System, Protection and Resilience framework, ESG strategy and IT onsite support.
• Collaborate with Heads of Global Service Lines to ensure delivery standards are achieved.

Financial:

• Accountable for the revenue, cost and overall P&L of Operations services delivered.
• Manage operational budget to ensure prudent spending and cost-effective management of resources.
• Ensure contractual agreements are in place and timely performed.

Customer:

• To be the preferred strategic partner for all customer OEs by driving efficiencies and value through innovations and cost savings through futuristic technologies like RPA or (Gen)AI.
• Drive sustainable and profitable growth through effective management of relationships with existing and potential clients, and actively pursuing new opportunities for continued expansion.

People:

• Establish, implement and communicate strategic direction of the organization’s operational goals while collaborating with other divisions and departments.
• Lead a diverse local team, manage the global matrix organization and foster a collaborative and high-performance culture.

Growth/Value/Improvements:

• Manage growth for AZS Malaysia while driving productivity gains to the Customer OEs.
• Integration of productivity, automation and future technology (AI/Analytics) initiatives as the company scales up.
• Continuously improve delivered services to achieve productivity gains.

Risk/Compliance:

• Ensure compliance across span of control in line with OE requirements and Allianz Group standards.
• Ensure business continuity in the event of global catastrophe/epidemics.
• Measure and track operational metrics for organizational performance review and reporting.

Qualifications and skills

• Minimum 8-10 years of working experience in insurance, operations, organizational management and/or other related fields.
• Bachelor's degree in business, finance, or a related field is typically required.
• Proficient in MS Office Suite.
• Excellent communication and negotiation skills, both verbal and written, to effectively interact with diverse stakeholders.
• Demonstrate competency in operations management, cost control, strategic planning and change management.
• Strong problem-solving skills with the ability to interpret data and translate insights into strategic decisions.
• Proven people leader with experience of building, evolving and motivating a high performing and diverse team.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.