IT Operations and Continuity Manager

IT Operations and Continuity Manager

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.

This role is vital in ensuring the resilience and efficiency of IT services in Allianz entities, contributing to the stability and continuity of business operations at Allianz.

Responsibilities:

1) Incident Management:

• Act as the central point for managing and resolving incidents, coordinating with Level 1, 2, and 3 support teams.
• Ensure timely resolution of incidents, updating stakeholders on status and progress as specified in SLAs.
• Evaluate and coordinate major incidents, ensuring efficient escalation and resolution processes.
• Responsible for Incident Management of Core Insurance Platforms, ensuring that any disruptions to these critical systems are addressed swiftly and efficiently.

2) Continuous Process Improvement (CPI):

• Collaborate with the CPI team to identify and implement improvements in incident and problem management processes whenever possible.
• Analyse recurring incidents to develop strategies for reduction and prevention, enhancing overall service quality as part of problem management.

3) IT Audit and User Access Reviews:

• Conduct regular IT audits to ensure compliance with internal policies and regulatory requirements.
• Review user access permissions and ensure appropriate access controls are in place, minimizing security risks.

4) IT Service Continuity Management (ITSCM):

• Develop, review, and update ITSCM strategies and processes in alignment with Business Continuity Management (BCM).
• Establish and manage the annual Disaster Recovery (DR) test calendar, ensuring all tests are conducted and documented.
• Evaluate, approve, and report on DR concepts, plans, and tests to ensure preparedness for potential disruptions.

5) Disaster Recovery Strategy:

• Collaborate with IT infrastructure providers to ensure the necessary infrastructure is in place for effective disaster recovery.
• Document and communicate DR test results, identifying areas for improvement and ensuring continuous readiness.

Skills and Qualifications:

• Degree in Computer Science, Management Information Systems or a related field.
• Minimum 3 to 5 years of relevant experience
• Strong knowledge of ITIL processes, particularly in Incident Management and ITSCM.
• Experience in conducting IT audits and managing user access reviews.
• Excellent problem-solving and analytical skills, with a focus on continuous improvement.
• Strong communication and collaboration skills, capable of working with cross-functional teams.
• Experience with IT service management tools, such as ServiceNow, is preferred.
• Experience of leading multi-national teams and working across countries and cultures
• Technical knowledge of on-premises and cloud ecosystems is advantageous
• Ability to deliver high-quality results and takes ownership of initiatives.
• Engaging personality who is able to build and maintain good working relationships and strong professional presence

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.