Front Office & Reservations Manager

Front Office & Reservations Manager

Job Description

From the initial reservation to the farewell at the front desk, looking after our guests in a professional manner is of utmost importance to you and your team. You lead and coordinate the Front Office & Reservations team, including:

• Checking in guests, as well as taking and processing bookings, including reviewing bookings, overbookings and options
• Producing duty rosters and holiday schedules
• Monitoring costs and the accommodation revenue budget
• Implementing and maintaining the internal Motel One quality management system
• Conducting internal coaching and cross-trainings, as well as organising development training courses for Front Office & Reservations team

Benefits:

• Bonus program: The better the guests rate their stay, the higher the bonus!
• Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
• Staff discounts: Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
• Develop personally and professionally: With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running.
• Celebrate together: Whether it's a summer party, holiday party or our annual international soccer tournament - we celebrate successes together with the team.

Qualifications

Do you have a great personality and excellent people skills? Then you will fit in here! Because these are our priority. You will also:

• Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel and hospitality industry or be looking for a change of career
• Enjoy developing employees – people management experience is essential along with leading a team to deliver exceptional experiences
• Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
• Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
• Be a team player and willing to provide assistance across departments – we achieve our results together