Senior Analyst-Incident Management

Senior Analyst-Incident Management

66847 | IT & Tech Engineering | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

As part of Protection and Resilience, the Global Incident Management (GIM) function, located within Allianz Mauritius, performs security monitoring around the clock and manages incidents for entities out of the Allianz Group. It operates on 24/7 shifts alongside other operators for potential and active threats to keep Allianz’s people, assets, business continuity and high standing reputation safe around in today’s complex and everchanging environment.

The Senior Analyst - Incident Management role is responsible for incident initial assessment and notification to appropriate stakeholders and communication with leadership to ensure an end-to-end incident management process is flawlessly carried out until incident closure. The role will involve working within a motivated team to deliver best-in class service in Protection & Resilience for global customers that fulfills regulatory and internal requirements.

Key Responsibilities:

• Conduct day to day security monitoring and coordinating for global incident handling within shifts that operate on 24/7 basis
• Identify and asses possible threats using an advanced security monitoring tool and various resources, while working in collaboration with relevant global stakeholders to ensure awareness
• If necessary, performing stakeholder identification, assigning an incident owner, and routing all information of interest to affected expert functions
• Facilitate communication with stakeholders to ensure incident resolution and subsequent closure Perform any cognate duties as may be assigned by the management

Key Requirements:

• Diploma in IT or a related field capability or preference to work a non-standard schedule and night hours
• At least 1 year experience in the IT, Insurance or any related section.
• Self-motivated, autonomous, proactive, and customer-centric working style

Key Skills:

• Fluent in English, written and spoken; additional fluency in multiple languages is highly appreciated
• Good communication skills, self-organization, and critical thinking ability
• Computer literacy in MS Office
• Knowledge in Incident Management
• Ability to work under pressure and act with sense of urgency when time is of essence and the situation requires an action with given information at hand
• Good social skills and ability to work in a cross-cultural experience (operate within a global team environment / work within global virtual teams)

What We Offer:

Come to the Allianz side! We have attractive Compensation and Benefits:

• Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth
• Flexible Benefits - We care about the performance of our employees, and we know it can only be reached by ensuring your proper work-life balance: Medical Insurance, Private pension, many other benefits
• Rewards and Recognition Program and Personal Development plans
• Complete Training Curricula available, LinkedIn Learning
• Flexible working environment (work from home, hybrid)

Shifts:

• 07h00 – 16h00 (Morning Shift)
• 15h00 – 00h00 (Evening Shift)
• 23h00 – 08h00 (Night Shift)

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.