QuickSTAT Air Logistics Healthcare Customer Care Specialist

QuickSTAT Air Logistics Healthcare Customer Care Specialist

Jamaica/Queens/New York, NY, United States | Frachttransport und Kundenservice | Vollzeit | US2121488

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Jamaica/Queens/New York site is looking for a new QuickSTAT Air Logistics Healthcare Customer Care Specialist to join our Air Logistics team.

Your Role

Develop and maintain relationships with clientsProvide shipment-specific processing and timely communication of order updates.

Your Responsibilities

• Track and trace shipments through alarm management and checkpoint verification at key milestones.
• Communicate effectively with QuickSTAT vendors (service partners and airlines / carriers to ensure that the needs of
• QuickSTAT customers are being satisfied consistently.
• Work collaboratively with Customer Relationship Managers (CRMs), Customer Service and the Commercial Business
• Development (BD) team to ensure maximum client satisfaction.
• Identify discrepancies and escalate issues to the Management and update clients in conjunction with Customer Service.
• Ensure all time and temperature requirements are maintained during transit.
• Shared responsibility for the overview of the department mailbox to include the receipt of new bookings and internal inquiries.
• Must be able to view computer monitors both at close range and distance
• Reports to Air Logistics Healthcare Manager
• Schedule: Sunday-Thursday 9am-5pm
• Training schedule: Monday-Friday 9am-5pm

Your Skills and Experiences

• Bachelor's degree in Supply Chain Management and Logistics or equivalent experience
• 6+ months Air Logistics experience or equivalent experience
• 1+ years of experience in customer service

Good Reasons to Join

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $21 and $25. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KR1